FAQ
Frequently Asked Questions
Have Questions? We Have Answers!
Find answers to Frequently Asked Questions regarding our floral offering, areas of delivery, refund policy, payment methods, and much more.
Q| Where is Blume Designs located?
A| We are located at 250 Seven Farms Drive, Daniel Island, South Carolina 29492, USA
Q| What is Blume Designs' phone number?
A| Contact us at ☎ (843) 790-7189
Q| How do I contact you via email?
A| You may contact us via email by clicking here Email Us.
Q| What is your refund policy?
A| As the purchaser of items from Blume Designs, the purchaser agrees that:
- All sales are final.
- As flowers are a perishable item, returns are only accepted under the following circumstances:
- All issues must be indicated to us within 24 hours of delivery — if you are calling after hours, please leave a message with a time to reach you and phone number and we will call the next business day.
- We will happily replace any damaged item, which may have had its quality affected during shipping
- As items are perishable, we do not issue refunds, however if the issue cannot be resolved, an in-store credit may be available
- Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return.
- As flowers are perishable, you must water them, otherwise they will not last long. It is the recipient’s responsibility to re-cut and water the arrangement.
- If you are ordering flowers for someone else, be sure you are choosing something they would like — style preferences are not grounds for returns
- As all flowers are not always in season, or not in stock, Blume Designs reserve the right to substitute blooms with a similar “look” and feel without prior consultation. We will do our utmost to make the arrangement as close to the advertised picture as possible. If you require a specific product, please call and check for its availability.
- Delivery times are generalized to “morning” and “afternoon” deliveries. If you require a timed delivery, please call and speak with our designers to make those arrangements.
- It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender. We do not call ahead to ensure someone is home, as to not spoil surprises, unless requested.
Q| Are you open on Holidays?
A| We are open on Mother's Day & Valentine's Day.
Q| What payment options do you offer at checkout?
A| We offer all major credit card payment options, Visa, MasterCard, Discover, and Amex at checkout on our website.
Q| What is a Designer's Choice floral arrangement?
A| A Designer's Choice arrangement is when the floral designer hand selects the color scheme, the floral varieties, the style, and the container based on the time of the season.
Q| Will my flower arrangement look exactly like the product picture?
A| Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take precedence
Q| What areas do you deliver flowers to?
A| Blume Designs delivers flowers to many surrounding areas in Daniel Island, SC. See all our Floral Delivery Areas.
Q| Do you deliver flowers to funeral homes, if so what information is needed?
A| When placing your flower order for a Funeral Service please provide us with the name of the deceased, the name of the funeral home, date & time of viewing.
Q| Do You deliver flowers to hospitals, if so what information is needed?
A| When placing your flower order for a patient at a hospital provide us with the name of the patient and room number also please be sure the patient is not being released and can receive flowers.
Q| What if I want to cancel my order?
A| Please call us to cancel orders at ☎ (843) 790-7189
Q| Is the information I provide during checkout kept private and secure?
A| Yes, Blume Designs is fully secure and SSL Certified (Secure Socket Layer). Please shop on our floral website with confidence.
Q| Where can I see your Customer Service Policy?
A| You may read our Customer service policy by clicking View Customer Service Policy.
Q| I'm Ready to shop for flowers which page do you recommend I start at?
A| Yay! You may begin shopping for flowers by clicking on this page Shop Flowers Now.
Still, have questions? Feel free to contact us by phone or email us by clicking Contact Us.